If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
Please allow 3 - 5 business days from the time your package arrives back to us for a refund to be issued.
Terms and Conditions
Welcome to Torvill These Terms and Conditions outline the rules and regulations for using the Torvill website (the "Site") and purchasing our health, beauty, and personal care products.
By accessing this website and placing an order, you accept and agree to be bound by these terms in full. If you disagree with any part of these terms, please discontinue use of our Site immediately.
1. Overview & Eligibility
By agreeing to these Terms and Conditions, you represent that you are at least the age of majority in your state or province of residence, or that you have given us your consent to allow any of your minor dependents to use this site under your supervision.
2. Product Use & Health Disclaimer
Not Medical Advice:** The products, claims, and information published on Torvill (including skincare, personal hygiene, and health supplements) are for informational and cosmetic/wellness purposes only. They are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
* **Allergies & Sensitivities:** Always read labels, warnings, and directions provided with the product before use. If you have known skin allergies, medical conditions, or are pregnant/nursing, consult a healthcare professional prior to purchase. If irritation or adverse reactions occur, discontinue use immediately.
3. Accuracy of Billing & Account Information
* We reserve the right to refuse, limit, or cancel any order placed with us. In the event that we make a change to or cancel an order, we will attempt to notify you via the email or billing phone number provided at checkout.
* You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your email address, shipping details, and payment information so that we can complete your transactions.
4. Pricing & Modifications
* Prices for our products are subject to change without prior notice.
* We reserve the right at any time to modify or discontinue any product, service, or promotional offer without liability to you or any third party.
* All prices are listed in **USD ($)** unless stated otherwise.
5. Shipping, Returns & Refunds
All purchases made through Torvill are subject to our **Shipping Policy** and **Return & Refund Policy**. By completing a checkout, you acknowledge and agree to the delivery timeframes, hygiene-based return limitations, and refund processes stated within those respective policies.
6. Intellectual Property
All content included on this site—such as text, graphics, logos, images, digital downloads, and website code—is the property of Torvill and is protected by United States and international copyright, trademark, and intellectual property laws. Unauthorized reproduction or distribution is strictly prohibited.
7. Prohibited Uses
You are prohibited from using the site or its content:
* For any unlawful purpose or to solicit others to perform illegal acts.
* To violate any international, federal, provincial, or state regulations, rules, or laws.
* To upload or transmit viruses, malware, or any malicious code.
* To infringe upon or violate our intellectual property rights or the rights of others.
* To submit false or misleading information.
8. Limitation of Liability
To the fullest extent permitted by applicable law, Torvill, its directors, employees, affiliates, and suppliers shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, or consequential damages resulting from your use of the site or any products procured through the site.
9. Governing Law
These Terms and Conditions and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the **United States**.
10. Changes to Terms of Service
We reserve the right to update, change, or replace any part of these Terms and Conditions by posting updates to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website following the posting of changes constitutes acceptance of those changes.
Contact Information**
Questions regarding the Terms and Conditions should be directed to:
Email: support@torvill.com
